End-to-End Digital Crash Management

DingGo Crash Management is a market leading Crash Management provider powered by the DingGo Fleet technology platform, built to provide the best possible customer experience, reliability, and reporting.

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How DingGo Crash Management Works

Here’s what you can expect from DingGo Crash Management as a driver, manager or repairer.

Accident Lodgement

24/7 phone support including make safe and welfare checks every hour.

Phone incident lodgement with all customers recognised.

Self serve digital lodgement direct from mobile phone. No apps needed.

Instant receipts post lodgement and insurance claim auto lodgement.

Fleet Repair Management

Fleet dashboard for live tracking all jobs including job full timeline.

Real time reporting with comprehensive data and export functions.

Separate online self serve job status portal for all drivers.

Integrated billing so all costs come through only one supplier.

State of the Art Repairer Portal

Bespoke repairer portal which all jobs are managed through.

Smart quoting AI integrations for drag and drop autofill quoting.

Real time repairer specific reporting.

Replacement vehicles synchronised with repair pickup and drop off.

Automated Communications

All updates, communications and reminders automatically generated.

Automated diary invitation and reminders for all repairs.

Separate online self serve job status portal for all drivers.

Every job is reviewed to ensure the best service.

Smart Repairer Allocation

One of the largest networks of independent repairers in Australia.

Smart allocation of repairers based repair requirements and proximity.

Ability to set micro networks of preferred repairers.

All repair types and specialists including EV and heavy vehicles.

DingGo Crash Management Product Overview

Private Vehicle

SME Fleets

Rental Fleets

Car Share

Government

Club DingGo

24/7 accident roadside assistance ensuring your safety and support post accident
We manage the entire accident and repair process for you
All insurance claims lodgement and management handled for you
Replacement vehicles provided for all not at fault claims or if included in your policy
The best crash and repair experience regardless of who you are insured with

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Why DingGo Crash Management is Trusted by Clients across Australia and New Zealand

Trusted by 500+ fleets

94% of Fleet Managers would recommend DingGo

Average driver experience rating of 4.7/5.0

80,000+ vehicles under management

Hear From Our Trusted Client Partners

DingGo provides a great customer experience and is truly unique in the market. It’s an innovative approach that can add a lot of value to our fleet customers and save them lots of time and stress.

— Robbie Blau
CEO

With more than 3000 jobs completed through DingGo, we have seen an increase in customer satisfaction of our repair process and a reduction in complaints by up to 50%. Obtaining three quotes enables our customers to have greater transparency in a ‘fair market cost’ to repair the vehicle.
The DingGo team have been keen to understand our business so as to best meet the needs of our customers. This has been a god send!

— Mathew Byrne
Head of Claims

More People We Work With

Coverage

Access one of Australia and New Zealand's largest independent repairer networks

Our Values

A little bit about how we look at the world.

Our mission at DingGo is to ensure everyone can afford the time and money to have their car repaired back to the condition they bought it in.

Our promise to every customer is to provide the easiest way to repair your car with maximum care and minimum cost.

At DingGo the values we live by are to provide care, value and ease to help improve every human interaction we have (be it digital or physical).

Our repairers are our favourite humans. We put a lot of time and energy into helping send great customers their way. That is why we only work with the best, independent repairers who are highly respected by their customers and communities.